How are you going to plan the next steps, before initiating the call

Plan what the next steps are before initiating the call.

Research shows that the more prepared you are to speak about the “NEXT STEPS”, the greater the chance of arranging an appointment. Plan to end every call clearly defining the next steps.

The more clearly you can define what the customer can expect next, the greater the chance you will make that important Face-to-Face meeting and the less likely it is that the customer will cancel the meeting.