Rodney customers never had to give ordering their calendars a second thought each year. He would just arrive with a completed order and ask his customers to sign on the dotted line. As he had built up trust with his customers over the years, this proactive approach saved them buckets of time and made him indispensable to them.
Another great example of taking a proactive stance towards service is Philip, the guy who services my car. He calls me regularly, to remind me when my car is due a service.
The team, who services the copy machine in our offices just show up, when the service is due.
When I owned my factory, my overhead crane needed to be inspected each year. I never needed to worry about arranging the inspection, as John would just arrive as schedule each year.
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